|Q. Will Color Oops still take out color if it's been over a month since the last time my hair was colored?
A. Color Oops will take color out if it's a day or a year old.
Q. I don't know whether I should buy the Extra Conditioning or Extra Strength. How do I choose?
A. If you have damaged hair extra conditioning is recommended, otherwise, extra strength should be used.
Q. How long do I have to wait to dye my hair after using Color Oops? Will it cause my hair to take the dye any differently?
A. You can re-color the same day if your hair is in good condition - not damaged by bleach. Your hair is considered porous since you recently colored it. In this case it is recommended you use a lighter shade and reduce the processing time. A strand test is highly recommended prior to re-coloring your entire head.
Q. Does Color Oops work if I've dyed my hair black?
A. Yes, however black is the most difficult color to remove. Not all of the pigment may come out.
Q. I originally had gray hair, but I dyed it. If I use Color Oops on the new color, what will be my resulting color?
A. Grey hair is restored to blonde, not grey. Some customers have had their grey hair restored but it is not common.
Q. Why does it have a smell to it, even after the product has been rinsed out? How long will the smell remain?
A. Color Oops has a sulfur base. Sulfur has a very unpleasant odor. To reduce odor rinse thoroughly. Apply a heavily fragranced conditioner and leave it in over night. The fragrance will help to mask the sulfur smell.
Q. If I've been dying my hair for years, will Color Oops be able to take me back to my original color?
A. In most cases, yes. If you have colored lighter, Color Oops will not get you back to your natural color. When coloring lighter you actually remove natural pigment. Color Oops can only remove artificial pigment- it can not replace lost natural pigment. You will need to re-color with a color similar to your natural color. If you have years of black color added to your hair, Color Oops may not remove all of the black color.
Q. I've only dyed my hair once and it was a darker shade, so why does my hair appear lighter than my natural color after using Color Oops?
A. All color is mixed with peroxide. Peroxide is a bleaching agent. In some cases even though you colored darker the peroxide acted on your natural melanin and removed some of your natural pigment. The color you applied covered up what is left of your natural pigment. When Color Oops removed the artificial pigment, what is left of your natural pigment was exposed.
Q. How does Color Oops work on highlights or hair that's been lightened?
A. Color Oops can only remove artificial pigment. Color Oops cannot alter natural pigment. When highlights are put in, your natural pigment is actually removed. The only way to get your natural color back is to replace that lost natural pigment, and that can be achieved with a color similar to your natural color.
Q. Can I use Color Oops on my semi-permanent/temporary or vegetable hair dye?
A. Color Oops can not remove direct dyes. If the color you used was mixed with a developer then most likely Color Oops will remove that color. If the color you used was used directly from the bottle then Color Oops will not remove that color.
Q. Is there a point where Color Oops stops working? What if I want to use it 2 or 3 times in a row?
A. Usually after 25 minutes Color Oops becomes ineffective. Additional applications will remove minimal color.
Q. Will Color Oops affect my natural gray color?