SHIPPING & REFUND POLICY
SHIPPING & RETURNS INFORMATION
We ship from Canada.
During COVID-19 shipping times are not guaranteed on any service.
Orders are normally received within 2-12 business days depending on location. There are certain times of the year, especially during holiday times, where there may be delays.
Free Shipping for Purchases Over $50 CDN purchase price, after discounts, before tax. Please note that any discount may reduce your $50 purchase price and not warrant free shipping. $50 must be the purchase total after applied discounts.
We are now offering FREE shipping with purchases over $65 after discounts before tax to continental USA.
Shipments that require extra shipping charges imposed by carrier may not qualify for free shipping. This is a rare occurrence and applies to: shipments of excessive weight, shipments to extremely rural areas or bulk orders that cannot be combined.
If you are shipping to any country outside of Canada please know your/purchasers duties, taxes or any other fees as well as any importing requirements. For example Mexico requires that you have an importer on your end for certain products. We cannot help on this matter and it will up to you to understand these importing restrictions and guidelines for your product. Please also know that if the item is held up in customs for a matter that is the you/purchasers responsibility any and all customs warehousing fees are the responsibility of the purchaser. NO refunds will be given if items are stuck at customs in your country.
SHIPPING RULES AND REGULATIONS
During COVID-19 processing and shipping of item may change as we have to respect any and all government guidelines.
Orders are processed and shipped within 1-2 business day of payment. If we experience higher order volume, there may be delays in shipment. All orders placed today will processed and shipped the next business day. Orders are shipped on business days only. Orders placed Fridays and during Saturday and Sunday will be processed on the following Monday. Business days are Monday-Friday, excluding national holidays within Canada.
We ship to one shipping address per order. If you'd like to ship to multiple addresses, please place separate orders for each unique address.
We do not ship to P.O. Boxes.
Please email us with any questions. firstname.lastname@example.org
Returns are not being accepted at this time unless goods are defective. Defective goods does not mean damaged outer packaging. Defective goods means the product is not working.
Refunds & Returns
We'll gladly accept returns/refunds for any product (s) purchased on shophali.com, up to 14 days from purchase date, that is defective. Defective goods does not mean damaged outer packaging.
Item must be returned in original condition - that is, unopened and in original packaging including any paperwork, manuals or accessories. Items that are returned defaced, opened ( unless defective ) or damaged will not be eligible for a refund, return or exchange.
NOTE: There are NO RETURNS OR EXCHANGES or REFUNDS on any of the following items final sale; underwear; period/leek pads etc; oral care; hair clips/extensions; hair colour; hair tools ( dryers/flat irons/brushes/hair ties ) or any other item that has a note on the items description page. Returns will only be accepted on hair dryers, hair flat irons, hair curling irons that are defective and we are notified within 7 days of delivery date.
Please email us at email@example.com prior to returning an item to ensure you are eligible. Your shipment should include inside the original packing slip, the unopened product and any other pieces that came with your order.
1255B Unit #1B
Richmond Hill ON L4B 1G1
NOTE: We request that you send your shipment with a tracking number to ensure proof of delivery. If there is no tracking number we cannot assume any responsibility for lost, stolen or misplaced items. Retain your tracking number as we will be unable to refund or replace your order without proof of delivery.
Please do not bring any returns to the our address.
Shipping costs will be refunded only if the item was shipped incorrectly or item is defective.
We cannot accept COD's for returned merchandise.
In the case of shipping damages please contact the carrier or email us at firstname.lastname@example.org
Refund will always be issued to the same payment method to your originally purchase and at the price that the item was originally purchased.
Do not return items by Air Mail that are combustible - The Department of Transportation restricts air shipment of hazardous materials items that could contribute to a fire or other mishap on board an aircraft.